Booking and Cancellation Policy

Consultation: We strive to understand your travel preferences and requirements through a detailed consultation process. This enables us to design a personalized itinerary that matches your expectations.

Booking Confirmation: Once you approve the proposed itinerary, we proceed with making reservations for accommodations, transportation, and other services. We confirm availability and secure the bookings on your behalf in advance.

Payment Process: To initiate the booking process, we require a 50% advance deposit or full payment, depending on the nature and timing of your trip. Payment methods include bank transfers, or online payment platforms(UPI). The remaining balance is typically due before the start of your trip and needs to be paid before the arrival.

Changes and Cancellations: We understand that plans can change. If you need to modify your travel arrangements, please notify us as soon as possible. Changes are subject to availability and may incur additional fees or penalties imposed by hotels, or other service providers. Cancellation policies vary based on the specific arrangements and suppliers involved. We will provide you with detailed information regarding any applicable fees or penalties. Cancellation charges are as mentioned below -

• Cancellations made less than 45 days prior to the tour will incur a deduction of 25% of the total amount.

  Cancellations made less than 30 days prior will incur a deduction of 50% of the total amount.

  Cancellations made less than 15 days prior will result in a 100% deduction of the total amount.

      Your understanding is appreciated.

Travel Advisories and Health Requirements: It is important to stay informed about travel advisories, entry requirements, and health recommendations for your destination. We encourage you to review official government websites or consult with relevant authorities for the latest information. We will provide general guidance, but the responsibility lies with you to comply with any requirements.

Responsibility and Liability: While we make every effort to ensure a smooth and enjoyable travel experience, we cannot be held liable for any loss, damage, or injury resulting from acts of third parties, natural disasters, accidents, or any other unforeseen circumstances beyond our control.

By booking with Horizon Xplore, you acknowledge and agree to adhere to the above booking policies. Our goal is to provide you with exceptional service and create unforgettable travel experiences. If you have any questions or concerns, please don't hesitate to reach out to us and we will be more than happy to answer your queries.

We offer a variety of secure payment options to make your shopping experience convenient and hassle-free. Your security is our top priority, and we ensure that your payment information is protected using industry-standard encryption technology.

• Credit/Debit Card :
  We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. When selecting this option, please provide your card number, expiration date, CVV code, and billing address.

  Bank Transfer :
  If you prefer to pay through a bank transfer, you can find our account details below. Kindly ensure that you include your order number in the payment reference.
  Bank: State Bank Of India
  Account Name: Horizon Xplore
  Account Number: 42100987045

  Mobile Payment Apps :
  We support various mobile payment apps, allowing you to complete your purchase using your smartphone or tablet. Simply scan the provided QR code using your preferred payment app to initiate the transaction.
  

Please note that orders will be processed upon receipt of payment. If you have any questions or concerns regarding payments, feel free to contact our customer support.
Your trust and satisfaction are important to us. Rest assured that your payment information will be handled securely and confidentially.